Frequently Asked Questions

What is the sbe Gift Card?

We hope that you will agree that an sbe Gift Card is the perfect gift for every occasion. The gift card can be used like a debit card until the value has been fully redeemed. The card must be presented at the venue in order to use it. Total charges for the purchase are reduced by the amount available on the Gift Card. The Gift Card cannot be reloaded.

Are there any sbe venues that do not accept sbe Gift Cards?

Gift Cards (both plastic and digital) may be used at all sbe venues except: The Abbey, Double Barrel Roadhouse, Hyde AmericanAirlines Arena, Hyde Bellagio, Hyde Lounge at Staples Center, Hyde Lounge at T-Mobile Arena, Altitude at SLS Beverly Hills, Ciel Spa at SLS Beverly Hills, Tres at SLS Beverly Hills, hotel deposits at SLS Hotel Beverly Hills, Fred Segal stores, and all Umami and 800 Degrees restaurants (other than the SLS Las Vegas locations). The Gift Card is a prepaid card, not a credit card. For questions please email [email protected].

Are Gift Cards transferable?

Yes. Customers can purchase sbe Gift Cards to give to friends and relatives or keep for themselves. Gift Cards cannot be used as cash and have no cash value after purchase.

How do I check my Gift Card balance?

Online at https://sbe.ourgiftcards.com by clicking on the "Check Balance" button or by calling (800) 306-9560.

What do I do if a Gift Card is lost or stolen?

Plastic Gift Cards cannot be replaced if lost, stolen or destroyed. Digital or E-Gift Cards will not be replaced if lost or stolen without the purchaser’s confirmation email as proof of purchase. Ownership and risk of loss of a Digital Gift Card passes to the purchaser as soon as we send our confirmation to the recipient.

Can I re-load my sbe Gift Card?

You cannot add value to a gift card. Once the card has reached a zero balance you will have to purchase a new card.

Is there a minimum/maximum to how much money I can put on each card?

Minimum = $25, Maximum = $1000.

Can the gift cards be purchased in your venues?

Yes gift cards may be purchased at participating Restaurant, Nightlife and Hotel properties.

Do sbe gift cards have an expiration date?

sbe gift cards do not have an expiration date.

Can I use my e-gift card the same day it is purchased?

Please allow a 24 hour transactional period, after that time period your e-gift card will automatically be activated.

I want a printed e-gift card to present to someone as a gift. How do I do this?

Enter your email address in the recipient email box as part of the ordering process.

Are there any fees associated with an e-gift card?

No, there are no fees, other than the purchase price for your order, that you will see when you check out.

How do I know the recipient actually received the e-gift card I sent them?

Please contact [email protected] so that we may look into the status of your e-card.

Where can I find the Gift Card Terms of Use?

For full Gift Card Terms of Use click here.